Following 17 years of civil war in Lebanon, the Government embarked in 1993 in a massive reconstruction program consisting of rebuilding the infrastructure of the country, as well as in modernizing its institutions. Part of that program was the appointment of a private operator to “Build, Operate and Transfer” the national postal services as of October 1998. That was the beginning of Libanpost.

Within a short period of time, and with the assistance of Canadapost, Libanpost has managed to reintroduce an adequate postal service across the country. It had:

• Selected to operate through 55 post offices (out of 210 that were run by the Ministry of Telecommunications), 147 agencies and close to 350 stamp retailers
• Designed letter carriers’ routing to secure an efficient mail delivery in line with specific benchmarks and control systems
• Structured the management of the company to include a National Control Center and a Customer Care department
• Developed a postal code system to replace the approximate addresses usually given by citizens (in the absence of clear and standard addresses in the country)
  Created an Address Management department with the aim of assisting customers correcting their address database

A new management team was in place in February 2002, and today Libanpost continuously introduce innovative services, namely with public institutions to get closer to customers.